Complaint management
Enables registration of customers complaints
In situations where external users file a complaint about the system, product, or service, the complaint must be recorded and resolutions (CAPA) must be created and addressed.
Quick follow up
This module gives you a detailed overview of all registered inquiries, which makes it manageable for you and your team to proceed with the case.
Customer satisfactory
You can communicate back to your customer timely, because of the electronic overview of received complaints. At the same time, you will be able to implement corrections to systems or products, with the opportunity to increase customer satisfaction.
Completion and closure
All the modules have the option of being interlinked. When the complaint has been registered the review of the case will take you through the Incident, Deviations and Change Requests Modules completing and closing the complaint.
Modules in the QMS
MyBlueLabel has a suite of modules to support the full ecosystem of processes to comply with regulations and international standards. The modules are integrated or can work as standalone modules
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Everything documented in one place. Ready for both internal and external audits.
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Organizes projects using templates, automates timeline tracking, and ensures transparency and traceability.
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Quickly share knowledge and lessons learned within the Organization.
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For creating, editing, signing, and storing all project documents in a single location.
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Providing support for your hotline or helpdesks with a comprehensive overview.
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Ability to register and view all changes during projects and opreations.
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Controlled Versioning of Documentation, Code, and System Configuration.
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Provides the functionality of creating, investigating, tracking, and closing deviations for IT systems, processes, and/or procedures.
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Provides a template to assign actions to individuals in need of closing out an Incident or Deviation.
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Reviews and Approvals can be done instantly and online. Test execution is done electronically, and test evidence is captured within the system.
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The training can consist of written documentation, video or audio and will be completed with a “Read & Understood” procedure. If many users share the same role, training can be given in a “Classroom”.
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In situations where external users file a complaint about the system, product, or service, the complaint must be recorded and resolutions (CAPA) must be created and addressed.
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MyBlueLabel offers a basic CRM with customer tracking, segmentation, feedback collection, and personalized client interactions.
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MyBlueLabel enhances risk assessment, linking it to requirements, business processes, and enterprise strategies for effective mitigation.
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MyBlueLabel streamlines solution implementation by managing specs, linking requirements, minimizing documents, and enhancing traceability.
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Design Control facilitates locating requirements, aiding implementation, maintenance, and change management with ease.
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